Terms of Service.

1. Agreement to these terms

By using this website or submitting a form, you agree to these Terms of Service. If you do not agree, please do not use the site.

Together with our Privacy Policy, our Cookie Policy, and (where applicable) our Refund Policy and any written engagement letter we sign with you, these terms form the whole agreement between us about your use of the site and our services.

2. Who we are

This site is operated by Simmonds Media Group, a business based in Ontario, Canada. Contact: info@simmondsmediagroup.com. In these terms, "we", "us", and "our" mean Simmonds Media Group, and "you" means you — the visitor or the client.

3. Acceptable use of the site

You agree not to:

• Use the site for anything illegal.
• Interfere with, disrupt, or place unreasonable load on the site or its infrastructure.
• Attempt to gain unauthorised access to any part of the site, its underlying systems, our CRM, or any account.
• Scrape the site at scale, or use it to train a model, without our written permission.
• Send us anything false, misleading, defamatory, or infringing when submitting forms.
• Reverse-engineer, decompile, or otherwise attempt to extract source code from any tool we make available.

We may suspend or block access from any user, IP, or account that appears to be doing any of the above.

4. Our intellectual property

The site design, layout, copy, graphics, video reels, logos, brand marks, and code are owned by Simmonds Media Group or our licensors and are protected by Canadian and international copyright and trademark law.

You may view the site for personal or business evaluation. You may not copy, republish, resell, or create derivative works from any part of the site without our written permission. Client logos shown on the site are owned by their respective owners and used with permission.

5. Content you submit

When you submit information through a form, message, or email (a "Submission"), you keep ownership of it. You grant us a non-exclusive, worldwide, royalty-free licence to use that Submission for the specific purpose you sent it to us for — for example, preparing for a call you booked, or delivering services you have engaged us to deliver.

You represent that you have the right to send us anything you send us, and that the Submission does not violate anyone else's rights.

6. Not professional advice

Content on this site — case studies, articles, reels, calculators, guides — is provided for general information. It is not legal, financial, tax, or specific business advice, and you should not rely on it as such. Every situation is different. If you need advice, speak with a qualified professional.

7. Third-party links and services

The site contains links to services we don't operate, including Calendly for scheduling and social media platforms. We are not responsible for the content, availability, or practices of those third parties. When you click through, their own terms and privacy policies apply.

8. Warranties and limitation of liability

To the maximum extent permitted by law, the website is provided "as is" and "as available", without warranties of any kind, express or implied. We do not warrant that the site will be error-free, uninterrupted, secure, or that any information on it is accurate or current.

To the maximum extent permitted by law, our total liability to you for any claim arising out of your use of the website (as distinct from services under section 9) is limited to CAD $100 or the amount you have paid us in the previous 12 months, whichever is greater.

Nothing in these terms limits or excludes liability that cannot be limited or excluded under Ontario or Canadian consumer protection law.

9. Paid services

When you engage us for paid work — content production, ads management, growth strategy, or anything else — the specifics (scope, deliverables, timelines, price, IP, term) will be set out in a written engagement letter or statement of work signed by both parties. That document takes precedence over anything in sections 9–14 if there is a conflict.

Unless the engagement letter says otherwise:

• We provide services on a good-faith, best-efforts basis. We don't guarantee specific business results (leads, revenue, ranking, follower counts), because they depend on factors neither party fully controls.
• You will provide accurate information, timely feedback, and any access we need to do the work (accounts, brand assets, approvals).
• Turnaround times assume timely feedback on your side.

10. Fees and payment

Fees, currency, taxes, and payment terms are set out in the engagement letter. Unless we agree otherwise, invoices are due within 14 days of the invoice date. Overdue accounts may accrue interest at 1.5% per month (18% annually) and we may pause work until the account is brought current.

HST (or the applicable Canadian sales tax) is added to invoices where required by law.

Refund terms are covered in our separate Refund Policy.

11. Deliverables and ownership

Unless the engagement letter says otherwise, once you have paid for a deliverable in full, you own the final, delivered version. We keep the right to display it in our portfolio (including on this site and in pitch materials) unless you tell us in writing that you'd rather we didn't.

Our tools, templates, project files, methods, and any pre-existing work we bring to the project remain ours. We grant you a licence to use them as embedded in the deliverables you paid for, but not to resell them or extract them.

12. Term and termination

Either party may terminate an ongoing engagement on 30 days' written notice, unless the engagement letter says otherwise. Either party may terminate immediately for material breach that isn't cured within 14 days of written notice.

On termination, you pay for work done up to the effective date, we deliver work-in-progress in the state it is in, and each party returns or destroys confidential information belonging to the other.

13. Governing law and disputes

These terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable there, without regard to conflict-of-law rules.

We will try to resolve any dispute in good faith through direct discussion. If that fails, either party may bring the dispute before the courts of Ontario, which have exclusive jurisdiction, subject to any consumer protection right you have to bring a claim in your local court.

14. Changes and contact

We may update these terms from time to time. If we do, we'll change the "Last updated" date at the top and, for material changes, notify anyone actively engaged with us. Continued use of the site after a change means you accept the updated terms.

Questions or concerns: info@simmondsmediagroup.com with the subject line Terms — [your question].